Organizational Behavior

Wonder why your HRD policies and procedures don’t always produce the planned effect? Come to this lecture on the fundamentals of organizational behavior and get a basic grasp on the basics of organizational development. This lecture is based on the curriculum of a college class sometimes taught by the education director.

Format: lecture
Length: 4-8 hours
Presented by: ICUL staff

Fundamentals of Business Management

Designed for the first time manager, this class’ intent is to make the move smoother on both the new managers andtheir subordinates. Learn how to delegate responsibility and motivate people while fostering accountability and earning trust and respect.

Format: lecture & exercises
Length: 4-8 hours
Presented by: ICUL staff

Finance Reports for Non Financial Managers

This topic need not be the source of fear for non-financial managers. The financial objectives of an organization and the methods necessary to achieve those objectives must be understood by all management employees of an organization. The session will help explain asset/liability management, and income statements and other financial reports.

Format: lecture
Length: 1-2 hours
Presented by: ICUL staff

Marketing-Effective Sales Techniques

Blends a mix of practical advice, sales tools and proven techniques to help your staff succeed in sales. Emphasizes the power of words in selling.

Format: lecture (minimal), exercise
Length: 2-4 hours
Presented by: ICUL staff

Managing Teamwork

Just because you call yourselves a team doesn’t mean you’ll magically be one! Team building is hard work, but well worth it. This workshop will help you get a handle on team dynamics, team building, facilitation, evaluation and resources.

Format: exercises and lecture
Length: 2-4 hours
Presented by: ICUL staff

Now That You’re a Team-How do you get a Team Effort?

There are teams and then there are TEAMS! Learn how to work better as a team by examining team dynamics and leadership skills for teams. Details project teamwork, guiding prospects through completion and what to do when teamwork gets off course. Managing Teamwork is a suggested, but not mandatory, prerequisite.

Format: exercises and lecture
Length: 2-4 hours
Presented by: ICUL staff

Achieving Quality Through Process Improvement

Details of project teamwork, strategies to accomplish team and individual projects and what to do when boards or committees get "off track."

Format: exercises and lecture
Length: 1-2 hours
Presented by: ICUL staff

Developing Exceptional Leadership

Leadership is not the same as management. Leaders guide groups by example to achieve the plan; managers deal with individual situations after they happen. Learn how to develop your own leadership style, change troublesome leadership patterns, and achieve success with integrity. Encourage commitment, change leadership patterns and achieve success with integrity.

Format: exercises and lecture
Length: 2-4 hours
Presented by: ICUL staff

The Advantages of a Diverse Workplace

The workplace is becoming more diverse everyday and shows no sign of slowing down. Successful organizations of the future will embrace -not obstruct - diversity, as workplace diversity will become the norm. Learn how to understand and manage a diverse membership and staff, as well as decipher non-verbal cultural cues and unwritten rules.

Format: exercises and lecture
Length: 2-4 hours
Presented by: ICUL staff

Conflict Resolution Skills for Managers

This program examines the basis for conflict, and the variety of factors responsible for conflict in the workplace. Options are presented for conflict resolution, as well as methods of clarifying expectations, work rules and policies.

Format: exercises, role-play and lecture
Length: 4 hours
Presented by: ICUL staff

Dealing With Difficult Members

Difficult members are a fact of life. Learn how to tame those tigers into pussycats and make them members for life.

Format: lecture, exercise and Q & A.
Length: 2-4 hours
Presented by: ICUL staff

Using The Myers-Briggs Personality Inventory for Motivational Solutions

You know that all methods do not motivate all persons in the same manner, if at all. The Myers- Briggs Personality Inventory has long been a benchmark tool used by companies the world over.

Take the Myers-Briggs Personality Inventory and begin to understand why you attempt to motivate/manage employees the way you do and, more importantly, how to motivate others according to what really is important to them.

Format: Myers-Briggs Personality Inventory Instrument, lecture, exercise, role-play and take-home materials
Length: 1 day
Presented by: ICUL staff

* There is an additional materials charge for this workshop.

Assertive Communication

Can’t say no, employees don’t listen to you, so you bottle things up until you explode unreasonably? You’re having trouble asserting yourself. Learn how to say and get what you want and how to communicate more successfully by practicing some behavior, body language and grammar modifications.

Format: exercises, role-play and lecture
Length: 2-4 hours
Presented by: ICUL staff

Supportive Communications and the Performance Review Process

Dread performance review time? You’re not alone. Most managers would rather go to the dentist than do performance reviews. Learn how to plan your language, the setting and the meeting for useful communication and maximum participation from your employees during the performance review process.

Format: lecture, exercise and Q & A.
Length: 2-4 hours
Presented by: ICUL staff

Business Writing

Are your business communications precise, concise and effective, or are they the literary equivalent of a limp dishrag? Business writing is different from regular communications. The new education director has a BS in English and can teach you how to achieve your writing objectives through a short course in writing for business communications. This course is especially effective for women whose writing may express too many emotional factors.

Format: exercises, role-play and lecture
Length: 1-2 hours
Presented by: ICUL staff

Delegating For Results

Trying to do it all and accomplishing nothing? Successful mangers delegate everything they can, but there’s a difference between delegating and just pushing work at someone else. This workshop will show you how to organize and clarify tasks, speak up, follow up and evaluate the results.

Format: exercises, role-play and lecture
Length: 1-2 hours
Presented by: ICUL staff

Understanding Generation X-ers

Generation X-ers -misunderstood or do they just misunderstand? For example, did you know that Generation X-ers save more money than the same Baby Boomers who derogate them for being irresponsible? Learn how to capitalize on the uniqueness of this somewhat-different generation while at the same time minimizing their weaknesses in this short, yet informative brown bag lunch meeting .

Format: lecture and Q & A.
Length: 1 hour
Presented by: ICUL staff

Staff Development & Succession Planning

Your employees are one of your most important resources. Do you have a plan for forecasting your human resource needs? Do you have a plan for rapidly replacing your key credit union positions? Approximately two hours is all you need to develop a succession and forecasting plan for your credit union’s human resources.

Format: lectures and exercises
Length: 2-4 hours
Presented by: ICUL staff

Member Relations

To your members, your front-line personnel is the credit union, so good member relations is the foundation of your business. This workshop covers professional member service and image, telephone transactions and resolving conflicts.

Format: role-play (minimal) and lecture
Length: 4 hours
Presented by: ICUL staff

Fear in the Workplace-Security Concerns

Attitudes and actions required to prevent losses and ensure employee safety will be covered, in addition to robberies, emergency plans and the aspect of domestic violence in the workplace.

Format: video and lecture
Length: 2-4 hours
Presented by: ICUL staff

Developing A Sales - Culture Credit Union

Help staff create a sales culture - no longer a luxury for credit unions. How to motivate employees, develop quality service, overcome barriers of resistance and maintain a positive sales attitude are topics that will be covered.

Format: role-play, lecture and exercises
Length: 2-4 hours
Presented by: ICUL staff

Diversity For Credit Unions

Demographics show us that the workplace of the future will be extremely diverse. Strong organizations will learn to advance, not obstruct diversity to meet the needs of their workplace. This workshop discusses both the facts and the skills needed to lead a diverse membership and/or credit union staff.

Format: lecture, exercise and Q & A.
Length: 2-4 hours
Presented by: ICUL staff

Interpersonal Skills: Understanding Your Impact on Others

Learn to recognize your contributions to and problems with interpersonal relationships. This workshop provides the tools to enhance critical interpersonal skills and covers the impact of communication, interpersonal style and how to deal positively with problem members.

Format: lecture, exercise and Q & A.
Length: 2-4 hours
Presented by: ICUL staff​