Front-Line Staff Webinar Series: Member Driven Sales - Part 3


Event Date: Thursday, March 21, 2013
Time: 10:00 AM - 11:30 AM
Category: Education
Event Fee: $169.00
Registration Deadline: Monday, April 15, 2013
Location:
Address:
Webinar

Description

Member-Driven-Sales_header_web.jpg

Session Description

Member Driven Sales
This 4 part sales webinar training is crucial in teaching employees to understand, recognize, and serve the member. During these 4 webinars, the 6 step sequence of Member Driven Sales will be covered.
  • Member Driven Sales –Part 1 – Member Service & Financial Needs – March 7                                                  1 ½ hours                  Registration deadline for Part 1: March 1, 2013
    The first of session of the Member Driven Sales webinar focuses on the members’ service and financial needs. The concept of Member Driven Sales is introduced and steps to building rapport with the member are reviewed.
  • Member Driven Sales – Part 2 – Techniques to Focus on Members’ Needs – March 14                                  1 ½ hours                  Registration deadline for Part 2: March 8, 2013
    Building on the concept of financial needs, the second in the Member Driven Sales webinar focuses on techniques to help focus on the member’s specific needs, and how to present products to the member.
  • Member Driven Sales – Part 3 – Recommending Products and How to Handle Objections – March 21    1 ½ hours                  Registration deadline for Part 3: March 15, 2013
    Recommending products so the member sees the value of the product, and identifying and handling any objections raised by the member will be introduced to the participants.
  • Member Driven Sales – Part 4 – How to Close the Sale – March 28                                                                           1 ½ hours                  Registration deadline for Part 4: March 22, 2013
    How to close the sale, and the importance of follow-through and follow-up conclude the series of Member Driven Sales techniques that will be covered in this webinar series.
Educational Investment
The educational investment is one of the following:
  • $169 per single webinar connection (per session date)
  • $189 for an Archive link (per session date)
  • $269 for both a single webinar connection and an Archive link (per session date)
Small credit union discount does not apply.
NEW IN 2013: Archive registrations will allow credit unions to access the archive files for the remaining calendar year of 2013 (expires 12/31/2013). There is no limit to the number of times the archive files can be viewed.
Registration deadline for Part 1: March 1, 2013
Registration deadline for Part 2: March 8, 2013
Registration deadline for Part 3: March 15, 2013
Registration deadline for Part 4: March 22, 2013
Speaker Bios
Catherine Colfer, Executive Vice President and Co-Founder of C & S Training Services, Inc., has a degree in education and more than 20 years of experience in the financial industry. Her experiences range from front line operations to serving as training director for a major financial institution. Her expertise is in developing and implementing the training of specialized, regulatory and technical issues. Her hands-on, practical style of training shows participants how to apply the skills learned in her workshops to their jobs.
Steve Janiszewski, President and Co-Founder of C & S Training Services, Inc., holds a degree in both business and education and has more than 25 years of management experience in the financial community. As an adult education instructor, Janiszewski has developed and conducted many classes and seminars for “in house” programs, colleges and professional associations. His expertise is in the fields of supervision, employee development, security, and sales training.
What you will need to participate in a Webinar
  • Telephone – dial into conference call
  • Computer with Internet access
  • Handouts will be e-mailed in advance.
Instructions and handouts will be emailed to registrants about one week in advance of the webinar date.
Agenda (all times shown are local time)
10 a.m. – 11:30 a.m. ET (Indianapolis time)
or Archive link