Front-Line Staff Series: Problem Solving/Conflict Management Webinar Series - Part 2


Event Date: Tuesday, July 16, 2013
Time: 10:00 AM - 12:00 PM
Category: Education
Event Fee: $169.00
Registration Deadline: Monday, July 08, 2013
Location:
Address:
Webinar

Description

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Your credit union will be registered for both dates – you have the option to select which format either webinar or archive.

Session Description
Problem Solving/Conflict Management are part and parcel to any supervisor’s job. Our services would not be needed if there were no problems and conflicts. The way we identify and resolve conflict is the difference in maintaining top quality staff and achieving company goals or failure. Positive resolutions are the goals of all problems and conflicts. We teach the tools necessary to achieve them.
During this session we will:
  • Define a problem
  • Problem solving steps
  • Identify major causes of conflict
  • Discover your role in resolving conflict
  • Recognize the win/win, win/lose, and lose/lose strategies
  • Learn the five responses to conflict
  • Analyze participants’ problems and conflicts
Educational Investment
To attend the Webinar – both dates – July 9 & July 16 – $330
To access the Archive – both date – July 9 & July 16 – $370
For access to both the Webinar & Archive – both dates – July 9 & July 16 – $530
Small credit union discount does not apply.
NEW IN 2013: Archive registrations will allow credit unions to access the archive files for the remaining calendar year of 2013 (expires 12/31/2013). There is no limit to the number of times the archive files can be viewed.
The registration deadline Friday, June 28, 2013.
Speaker Bio
Steve Janiszewski, President and Co-Founder of C & S Training Services, Inc., holds a degree in both business and education, and has more than 25 years of management experience in the financial community.  As an adult education instructor, Mr. Janiszewski has developed and conducted many classes and seminars for “in house” programs, colleges and professional associations.  His expertise is in the fields of supervision, employee development, security, and sales training.
 
Agenda (all times shown are local time)
10 – 11:30 a.m. ET (Indianapolis time) 
or Archive
(Your credit union will be registered for both dates – you have the option to select which format either webinar or archive.)
 
REGISTRATIONS CANCELLED LESS THAN FIVE WORKING DAYS BEFORE THE SESSION DATE WILL BE SUBJECT TO A 50 PERCENT CANCELLATION FEE.
IF YOU HAVE A DISABILITY REQUIRING SPECIAL SERVICES, CONTACT KIM SETTLES AT (800) 285-5300, EXT. 5341, OR (317) 594-5341 PRIOR TO THE SESSION.
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