Individual Retirement Accounts — Essentials — Wednesday, November 6
In the 30 plus years that Individual Retirement Accounts (IRAs) have been offered, a survey has shown the number one concern with employees who deal with this product is a lack of confidence. Because of this, employees tend to panic. To the member, it can come across as unknowledgeable or incapable of handling their needs. The end result, that individual goes elsewhere.
The one factor, a lack of confidence, is the main reason employees want to run when they hear the mention of IRAs. Unlike all other IRA programs that focus only on the nuts and bolts, this program focuses on both the nuts and bolts and building one’s confidence. This program will improve one’s confidence and provide tools to effectively promote and discuss this product with members.
The solution is learning the basic building blocks of IRAs and once one does the confidence level will rise. What makes this more challenging is IRAs are an extremely seasonal product. IRA rules and regulations can and do change frequently, making most employees uncomfortable. This is why it is important to understand changes, refresh one’s knowledge and build a solid foundation in dealing with IRAs. It is having that solid foundation that starts to build confidence!
· IRAs - A Credit Unions Perspective
· Understanding the History of the Product
· A Major Change Since the Crash of 2007
· Types of IRAs
· How Not to Get Overwhelmed With the Various Forms
· Why You Need A “Linus Security Blanket”
· Leave with Documents To Make Your Job Easier When Dealing with IRAs
· Eligibility Requirements
· The Three Required Documents
· Contributions, Distributions, Rollovers And Transfers
· Penalties And Withholding
· Basic Reporting
· The Art of Giving Advice Without Giving Advice
· The Key to Building One’s Confidence
Bring a set of your blank IRA forms since they will be a part of the program. By the end of this hands-on program, you will have an understanding not only of the “nuts and bolts” of IRAs, you will have an improved confidence level; a confidence level will allowing you to effectively communicate and discuss IRAs with members.
Individual Retirement Accounts — Advanced — Thursday, November 7
Having a foundation on IRAs, is one thing, building upon it is another. This program builds upon one’s fundamental IRA knowledge and presents new skills and techniques to deal with more complex issues. Additionally, participants will learn about Health Savings Accounts (HSAs) and why they are becoming so popular.
Using hands on case studies and examples, participants will learn specific tools to be able to discuss both products with confidence and be the professional, members deserve and want to deal with.
Members do not want to hear “I’m sorry you need to talk to your tax advisor.” A highlight of this program covers what no other IRA program does! It provides participants with a specific tool and hands on examples that will allow you to answer most questions a member might ask. If you have a laptop, and want to bring it, feel free to do so because you will learn how to use it to deal with IRAs and HSAs.
Topics that will be covered include:
· Learn The Quickest Way to Learn the Changes for 2012 and 2013
· IRAs And HSAs - A Credit Union Perspective
· The Most Important Numbers with IRAs and HSAs
· Using A Computer to Answer Member’s Questions Regarding IRAs
· Understanding Periodic Payments
· Rollovers And Transfers
· Figuring RMD
· Death Situations and Beneficiary Options
· Excess Contributions
· Applying One’s IRA Knowledge to Sample Exercises
· Promoting IRA Products to Members and Potential Members
· Conversions – Do I Or Don’t I?
· Introduction to Simple Plans
· HSAs – Health Savings Accounts
· Learn Key “Take-a-Ways”
Understanding the “nuts and bolts” of a product is one thing, being able to apply that information to real life situations is another. Don’t miss this opportunity to learn both the nuts and bolts and more importantly, how to apply that knowledge in dealing with members!
The educational investment is $195 for one day, $375 for both days. Small credit union discount applies!
Registration deadline: October 25, 2013
John Baptista, Jr. has experience that combines over 35 years in the financial industry, including 30 years in management, and over three decades as a trainer and consultant. His lifetime of customer relations and ‘real world’ experiences, provide a new learning dimension to each of his programs and training seminars. As the youngest branch manager in the history of one of California’s largest financial institutions, John recognized early the importance of customer service. From over 2000 employees, he was ranked in the top 10% for providing the best in customer service.
His training style has been described as “down to earth” and “refreshing and engaging with a practical approach to teaching.” This style allows individuals to learn skills they can readily put to use. A client has commented, “John is an exceptional communicator and facilitator, and is great at keeping the attendees engaged. He not only knows his stuff, but is able to target his message to a variety of levels and personalities simultaneously! Perhaps the informality of his training helps to make it more enjoyable and easier for everyone to stay focused and engaged. He uses great “real world” examples to emphasize key points.”
AGENDA (All times shown are local time. Agenda is the same for both days.)
9 – 9:30 a.m. Registration & refreshments
9:30 a.m. – Noon Seminar begins
Noon – 12:45 p.m. Group Luncheon
12:45 – 4 p.m. Seminar resumes
REGISTRATIONS CANCELLED LESS THAN FIVE WORKING DAYS BEFORE THE SESSION DATE WILL BE SUBJECT TO A 50 PERCENT CANCELLATION FEE.
IF YOU HAVE A DISABILITY REQUIRING SPECIAL SERVICES, CONTACT KIM SETTLES AT (800) 285-5300, EXT. 5341, OR (317) 594-5341 PRIOR TO THE SESSION.
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