This seminar will cover:
- The Best Methods of Telephone Collections
- Negotiating Skills
- THE FAIR DEBT COLLECTION PRACTICES ACT
- Top Twelve Collection Tips
- How to Use the Internet in Collections
- How to Handle Bankruptcy in Collections
Attendees are also encouraged to bring some of their own actual delinquent accounts to the seminar. We will be discussing these accounts as a group. It is an excellent training technique that sometimes produces some unexpected revenue. (No problems with privacy…we use first names only).
This seminar is excellent for all experience levels of collections and lending officers.
The educational investment is $185. Small credit union discount applies!
The registration deadline is Friday, Nov. 8, 2013.
Steve Peterson has over 36 years of experience in the field of collections. His career began with Ford Motor Credit Company in 1977. After four years, he moved on to accept the position of Accounts Receivable Manager for a large Midwestern retail chain. In 1988 Steve joined Mapother & Mapother Attorneys as Law where he was the lead Account Representative for 14 consecutive years. Bill Mapother & Steve developed & operated a collection school together and have trained well over 5,000 employees since 1991. In 2002 Steve formed his own consulting company called Collection Training Consultants. He conducts Telephone Collection Training Seminars for State Leagues and Associations as well as individual financial institutions and businesses.
WHO SHOULD ATTEND
This seminar is intended for credit union collection and lending department personnel.
AGENDA (all times shown are local time)
9 – 9:30 a.m. Registration and refreshments
9:30 a.m. – Noon Seminar begins
Noon – 12:45 p.m. Group Luncheon
12:45 – 3 p.m. Seminar resumes
3 p.m. Adjourn
REGISTRATIONS CANCELLED LESS THAN FIVE WORKING DAYS BEFORE THE SESSION DATE WILL BE SUBJECT TO A 50 PERCENT CANCELLATION FEE.
IF YOU HAVE A DISABILITY REQUIRING SPECIAL SERVICES, CONTACT KIM SETTLES AT (800) 285-5300, EXT. 5341, OR (317) 594-5341 PRIOR TO THE SESSION.
Please share this information as appropriate in your credit union. If there are others at your credit union who would like to be added to the list to receive information about the League's upcoming education sessions, please reply to this email.