April 23, 2014

​To: ​Managers/CEOs
Affiliated Credit Unions

From:​ ​Joe Guilfoy
ICUF Executive Director
Reminder: ICUF offering the R.E.A.L. Solutions® Enhanced Financial Counseling Certification Program- Registration Deadline April 30
We are still accepting registrations for the enhanced version of CUNA’s Financial Counseling Certification Program (FiCEP). There were 36 individuals that participated in this program in 2013, and we are pleased to make it available again this year. Registration deadline is April 30. This enhanced FiCEP program is being made available to Indiana credit unions by the Indiana Credit Union Foundation in partnership with the National Credit Union Foundation R.E.A.L. Solutions program and CUNA. In addition to the self-study education materials, this enhanced version of the program includes eight webinars (one per module) which will review the printed materials and add real-life experiences, as well as two in-person meetings which will feature networking, education, and proctored exams.
FiCEP enables all credit union staff to become more confident in helping members build a stronger financial future. FiCEP is designed for credit union staff who work in the financial counseling, collections, and loan departments, or any other staff members who are committed to helping members gain control of their financial future.
How does FiCEP enhance your services?
  • Proven financial counseling skills become a part of your credit union’s culture.
  • Written for all staff levels so anyone can offer financial counseling during every member interaction.
  • Certification satisfies members’ needs as they continually look for the value of your credit union.
  • Differentiates your credit union with certified financial counselors on your team.
  • Helps members transform the way they deal with money through real-world counseling.
Modeled after the CUNA Certified Financial Counselor Schools, FiCEP includes two parts of four learning modules each.When you successfully complete the proctored exams for both parts (eight total modules), you will be a Credit Union Certified Financial Counselor ready and able to assist your members to reach their financial goals.
The Foundation Board has approved a grant to cover all costs other than the books and tests (webinars, meetings, R.E.A.L. Solutions staff time, etc.) to help keep the costs as low as possible. CUNA has agreed to discount the cost of the books based on the number of participants.  The more people who register, the lower the price will be per person. CUNA has rewritten the books and the associated test, so participants will need to purchase new books. The books used last year will not be the correct version for this year. Spaces in the course are limited and available on a first-come, first-served basis, so register early. 
If two people from one credit union want to share the books, one person would pay the Option A price and the other person would pay the Option B price which represents the cost of the tests. To help give you an idea of the cost, per student pricing will be as follows: 
# Participants
Option A (w/ books)
Option B (no books)
Up to 20

All of the webinars will be recorded and available in an archive, so if you are not available to attend the live session, you can still get the information at a time that works for your schedule. There is no additional cost for proctoring of exams if you need to take them at your credit union rather than as part of the group meetings. 
A rough schedule of the webinars and meetings follows this writeup.  Exact dates will be determined and published at a later date. To register anyone from your credit union for this opportunity, just email their names to Joe Guilfoy at joeg@icul.org. To facilitate shipping of the books in time for the first webinar, registrations must be received no later than April 30, 2014. Contact me with any questions. I can be reached at (800) 285-5300, ext. 5313, (317) 594-5313 or joeg@icul.org.
Wednesday April 30
Deadline for registration
Week of May 27
Introduction to FiCEP& Logistics
(general info on program)
Week of June 2
Introduction to Financial Counseling
(Module 1)
Week of June 17
Financial Counseling Essentials
(Module 2)
Week of June 30
Special Issues in Financial Counseling
(Module 3)
Week of July 14
Using Communication Skills During Financial Counseling
(Module 4)
Between July 15 & August 21
In-Person Meeting #1
with proctored testing on modules 1-4
Week of August 25
Taxes, Insurance, & Investments
(Module 5)
Week of September 8
Controlling Living Expenses & Understanding Consumer Credit
(Module 6)
Week of September 22
Matching Values to Money
(Module 7)
Week of October 6
Retirement and Special Issues
(Module 8)
Between October 9 and November 7
In-Person Meeting #2
with proctored testing on modules 5-8