Fraud, Visa and Collections Manager - PrimeTrust Financial FCU

Position Title:

Fraud, Visa and Collections Manager $ 60,000.00 - $85,000.00

Reports To:

AVP of Lending

FLSA:

Exempt

Oversees and provide leadership and guidance for the Fraud, VISA, Credit and Collection Team and ensure staff are following policies and procedures of the credit union to best serve the Credit union and its members. Looks for and recommends member solutions to benefit the members Financial Advantage. Combines collection efforts across many products and services and maintains knowledge of Fraud related processes and procedures. This includes daily monitoring of team efforts and filling in where necessary across collections and fraud. Optimizes collections efforts and procedures on accounts while balancing the goodwill of members with overall business interests of PrimeTrust Financial Federal Credit Union. Ensure strict compliance with state and federal credit and collection rules and regulations. Timely disposition of all foreclosures and repossessions.

• Ensure that Fraud, Visa, Credit and Collection policies, procedures, practices, and documentation meet federal and state regulations.
• Assign, monitor, and supervise the workload in the Fraud, Visa, and Collections Department to ensure the smooth and efficient flow of work.Always ensure the courteous and considerate interface with members.
• Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans.Determine when to charge to reserve.
• Prepare any foreclosures on a timely basis, including but not limited to securing the real estate, winterizing, performing monthly inspections, etc.
• On an on-going basis, communicate and monitor the requirements to staff in collections procedures to protect the credit union’s interests and to handle members courteously.Train staff on alternative collection techniques to resolve issues positively.
• Review accounts where action beyond routine collection procedures must be approved or implemented.Handle complex situations.Resolve difficult or non-routine member issues.
• Review all billings from attorneys retained for collection work.
• Authorize legal proceedings.Review default notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness.
• Review all accounts that are to be written off as uncollectible.
• Develop and review accurate reporting procedures on collection activities.Prepare and analyze reports for senior management and/or the Board.
• Establish and maintain effective employee relations.
• Prepare, implement, and supervise the budget for the department that is consistent with the overall strategic plan and budget of the credit union.
• Evaluate the job performance of subordinates to ensure quality work and service to members.
• Evaluate and monitor all recovery efforts to ensure that we are optimizing this function.
• Ability to identify discrepancies and problems.
• Maintains records, databases, logs, and other needed documentation related to fraudulent activity.
• Coordinate fraud detection and prevention activities and training, providing advice on methods and best practices.
• Other duties as assigned by leadership.

High School Degree with advance training in Collections.

Five to ten years of proven experience in Credit Union Collection Practices and Procedures. Must have prior experience with foreclosures and mortgages. Proven supervision/management of group of 3+

Valid driver’s license required

Bachelor’s degree in Finance, Business, or Economics or equivalent experience

Strong oral and written communication skills

Aptitude to read, interpret, and implement applicable regulations and laws

PC proficiency

Ability to work with cross functional groups

Ability to develop and implement programs for continuous improvement

General knowledge of verbal and written communications for maintaining effective working relationships with all employees

Sitting at desk or workstation approximately 90 percent of work time. Standing and walking approximately 10 percent of work time.

Ability to work extended hours and weekends.

Normal Credit Union environment.

Ability to lift 20 lbs. occasionally